Accounts Receivable (AR) Follow-Up

MedMaxBill monitors and actively tracks outstanding claims, reducing the aging of accounts receivable and accelerating your practice's cash flow.

Unpaid claims that remain unmanaged for more than 30, 60, or 90 days rarely resolve themselves. Without consistent follow-up, outstanding balances accumulate, timely filing deadlines expire, and revenue rightfully owed to your practice is simply lost. MedMaxBill’s accounts receivable follow-up services keep unpaid claims on the path to resolution, ensuring your practice collects what it has earned.

Why AR Follow-Up Is Critical to Your Revenue Cycle

Accounts receivable are often the most neglected aspect of billing: claims are submitted, but without active follow-up, many remain stalled indefinitely with payers or patients. This results in:

1. Increase in Days in Accounts Receivable (DAR) and reduced cash flow
2. Claims lost due to missed deadlines before reprocessing
3. Underpayments that go unnoticed and unrecovered
4. Rising balances in the 90+ day bucket the hardest to collect
5. Reduced visibility into which claims require urgent attention

Our AR Follow-Up Process

1. Claim status tracking: monitor each claim filed until payment or resolution
2. Aging report analysis: prioritize accounts based on balance, age, and payer to focus efforts where it matters most
3. Payer follow-up: contact insurance companies directly to resolve pending, underpaid, or stalled claims
4. Patient balance follow-up: Professional and respectful communication regarding outstanding patient balances.
5. Root cause identification: identify recurring issues such as specific payer delays or documentation deficiencies that slow down payments
6. Escalation and appeals coordination: refer unresolved claims to denial management when necessary

What Sets Effective AR Follow-Up Apart

Not all accounts receivable follow-up processes are the same. Many practices simply review aging reports periodically, allowing claims to pass the point where recovery is still possible. MedMaxBill takes a proactive approach, managing accounts receivable systematically and prioritizing them based on monetary value and aging risk, rather than waiting for balances to become uncollectible.

Benefits of Partnering with MedMaxBill

1. Reduced days in AR, improve overall cash flow
2. Higher recovery rates regarding pending claims related to seniority and high risk
3. Fewer claims lost to the deadlines for timely submission
4. Clear, prioritized reporting regarding outstanding balances by payer and age
5. Less administrative burden among its in-house billing staff
6. Improved financial forecasting with a cleaner and more up-to-date accounts receivable subsidiary ledger

How It Works

1. AR review: Outstanding claims are extracted and categorized by age, payer, and balance.
2. Prioritized follow-up: High-value claims and those subject to critical deadlines are processed first.
3. Resolution or escalation: Claims are corrected and resubmitted, appealed, or approved for payment.
4. Ongoing reporting: Your practice receives periodic updates on the status of accounts receivable and the progress of recovery efforts.

A Partner Focused on What You're Owed

Based in New York, MedMaxBill brings disciplined, consistent expertise in managing accounts receivable (AR) across a wide range of payers, helping medical practices transform outstanding balances into successfully collected revenue.

Get Started

Stop letting outstanding claims remain unresolved. Contact MedMaxBill today to discover how our accounts receivable follow-up services can improve your practice's cash flow.